24/7 free AI chat trained by veterinarians, on-demand video consults with licensed vets, access to trainers and vet nurses, pharmacy, and your pet’s records — all in one place.
A 2 a.m. limp, a sudden refusal to eat, or a prescription that runs out on a Friday afternoon rarely waits for a convenient moment. Getting a straight answer from a real veterinarian usually means a waiting room, a drive across town, or days on hold for the next open appointment.
We built Vetzi to close that gap. Founded by Dr. Azza Diasti-Kennedy, we are a Florida-based, vet-owned and operated telehealth platform that connects pet owners with a licensed veterinarian by video, often the same day, for concerns ranging from urgent symptoms to routine prescription refills.
Our veterinarians can now provide diagnoses and prescriptions during virtual consultations, ensuring comprehensive care.
Our veterinarians can now provide diagnoses and prescriptions during virtual consultations, ensuring comprehensive care.
From advice and training to prescriptions, food, and supplements.
Most telehealth platforms are run by investors or corporate veterinary service organizations with no one clinically involved in the decisions being made day to day. We work differently. Dr. Azza remains a practicing veterinarian and personally oversees the standards every one of our veterinarians follows, from recruitment to the medical judgment behind each visit.
That structure changes the incentives behind every consultation. Our single, flat fee means there is nothing extra to sell and no reason to recommend a service a pet does not need. Our veterinarians give an honest assessment and refer a pet to in-person or emergency care whenever that is genuinely the right call, not the more profitable one.
Convenience only works if it rests on a real medical relationship, and Florida law is specific about what that requires. A veterinarian-client-patient relationship cannot be established through a chatbot, questionnaire, or text exchange. It requires a live, synchronous video visit where a licensed veterinarian can actually evaluate the pet.
Florida’s Providing Equity in Telehealth Services Act sets the boundaries for what can happen after that relationship exists. According to the Florida House of Representatives’ final bill analysis of the PETS Act, telehealth-only prescriptions are capped at 14 days for most medications and up to one month for flea and tick products, and controlled substances always require an in-person exam. Every one of our veterinarians works within these limits and will say clearly when a pet’s situation calls for hands-on care instead.
Order meds and refills
Watch pet care tips
Training and behavior help
Diet and feeding guidance
We cover the full range of concerns that can be addressed without a physical exam, all through one platform. Video vet appointments connect pet owners face-to-face with a licensed veterinarian who can observe symptoms and ask questions in real time. Urgent care and triage consultations help owners quickly determine whether something needs same-day in-person attention or can be managed from home with guidance.
Prescription refills and online pharmacy access round out our core service. Once one of our veterinarians confirms a refill is appropriate, the prescription routes through our integrated pharmacy partner and ships directly to the pet owner’s door. Behavioral consultations and chronic disease monitoring are also available for pets managing anxiety, aggression, or ongoing conditions that benefit from regular check-ins rather than a single visit.
Choosing a telehealth provider comes down to trust, and we’ve built our structure around earning it honestly. Because Dr. Azza remains clinically active and personally accountable for our standards, pet owners are not relying on a faceless network of contractors with no shared oversight. Every consultation, prescription, and referral reflects the same medical judgment she applies in her own practice.
That accountability shows up in a few concrete ways for pet owners considering their first visit:
That combination is part of why pet owners return to us for routine needs instead of treating us as a last resort.
Getting started takes only a few steps. A pet owner selects an appointment time and shares what is going on with their pet, then uploads any relevant medical history, current medications, or photos and videos of the symptom so our veterinarian has full context before the call begins.
During the video visit, one of our licensed veterinarians examines what can be seen on camera, asks follow-up questions, and works toward a diagnosis or next-step recommendation. From there, the plan might include a prescription sent to the pharmacy, guidance to follow at home, or a referral to in-person or emergency care when that is truly what the situation calls for. Pet owners noticing ongoing digestive symptoms alongside other concerns may find it useful to understand when diarrhea in dogs signals something more serious, because persistent symptoms can point to a condition needing closer evaluation.
Dr. Azza built Vetzi because she saw how much unnecessary friction stood between pet owners and the care their pets needed, and she designed our platform to remove that friction without removing the veterinarian from the process. Pet owners weighing whether telehealth is the right fit can find answers to common questions about how a video visit works before booking, and more guidance on symptoms, prescriptions, and everyday pet care is available for anyone wanting to read further first.
When your pet needs answers, book an appointment with one of our licensed veterinarians and get started today.
"Dr. Azza helped me understand my pet's needs and answered all of my questions clearly, bringing me peace of mind with the health of my pet. Going to Vetzi gave me with the best experience I've had with any online pet care!"
Vetzi Chat is a platform that connects pet owners with licensed veterinarians through video calls.
Yes, all our veterinarians are fully licensed and certified professionals.
No. If your pet is in severe distress, go to the nearest ER immediately.
Yes, you can securely store and access your pet's medical records on our platform.
Yes, we have a full-service pharmacy available for prescription medications.
